General

1. What is MINO?

MINO Wireless is the first company to provide Enterprise firms with complete visibility and control over their mobile international calling services. MINO provides dramatic savings over standard international calling rates by seamlessly joining the mobile phone network with IP telephony infrastructure. MINO can save businesses an average of 30% to 70% on their international mobile calls.

2. How does MINO work?

The MINO Application which is used to initiate call set-up requests, integrates fully with a device’s phonebook for an easy calling experience. When you make an international call, the MINO Application sends a call set-up request (a small data packet sent via a GPRS connection), to the MINO switch. The switch authenticates, sets up and connects the call to the international contact through the best international provider for the call via a combination of global telephony and networks. This entire process is transparent to the user and typically takes only a few seconds.

3. Do I need to install anything on my phone to use MINO?

No, your company IT group will “push” the MINO client application to your mobile phone. Contact your IT Administrator for support and questions. You may also use the web-based MINO WebCall tool to set-up calls from your PC, and then receive the calls on any phone. MINO WebCall is a Web application that allows you to initiate international call set up requests directly from your computer. With MINO Web Call, you enter both the phone number to dial and the number to receive the call back from the MINO server. This second number can be any phone – a mobile device or a land-based line. This feature enables lower-cost global roaming for international business travelers by letting them use their smartphone or computer to set-up calls abroad to a local number, bypassing costly roaming tariffs.

4. How does MINO charge for its services?

MINO charges calls on a per MINO Minute basis, which come out of a company’s pooled international minutes. A MINO Minute is a single harmonized minute of international mobile calling that may be used for calls to both mobile and fixed numbers.

5. Does it cost the same for each country?

No, although MINO constantly tries to get the best and cheapest carrier in all countries, MINO cannot charge the same MINO Minute for all countries. The countries are divided in four zones:

• Zone 1 countries charge 1 (one) MINO Minute per calling minute
• Zone 2 countries charge 2 (two) MINO Minutes per calling minute
• Zone 5 countries charge 5 (five) MINO Minutes per calling minute
• Zone 25 countries charge 25 (twenty-five) MINO Minutes per calling minute

Zone 1 Countries Countries in Zone 1 cost 1(one) MINO Minute

Argentina Australia Austria Belgium Brazil Canada China Denmark France

Germany Hong Kong India Ireland Israel Italy Japan Korea, South Luxembourg

Malaysia Macau Mexico Monaco Netherlands New Zealand Norway Pakistan Puerto Rico

Russia Singapore Spain Sweden Switzerland Taiwan Thailand UK United States

Zone 2 Countries Countries in Zone 2 cost 2(two) MINO Minutes

American Samoa Antigua Bahamas Bangladesh Benin Bermuda Bolivia Botswana Brunei Burundi Cayman Islands Chile Colombia Costa Rica

Christmas and Cocos Islands Croatia Czech Republic Cyprus Dominican Republic El Salvador Finland Gabon Gibraltar Greece Guadeloupe Guatemala Hungary Iceland Indonesia

Jamaica Kazakhstan Kuwait Kyrgyzstan Laos Lithuania Malawi Mariana Island Niger Panama Peru Philippines Poland Portugal

Rwanda San Marino Slovakia South Africa Serbia(Yougoslavia) Sri Lanka Trinidad and Tobago Turkey Ukraine Uganda Uzbekistan Venezuela Vietnam Zambia

Zone 5 Countries Countries in Zone 5 cost 5(five) MINO Minutes

Afghanistan Albania Algeria Andorra Angola Anguilla Armenia Aruba Azerbaijan Bahrain Barbados Belarus Belize Bhutan Bosnia and Herzegovina Bulgaria Burkina Faso Cambodia Cameroon Cape Verde Islands Central African Republic Chad Congo Dominica Ecuador Egypt

Estonia Ethiopia Faroe Islands Fiji French Guiana French Polynesia Gambia Georgia Ghana Grenada Guinea Guyana Haiti Honduras Iran Iraq Ivory Coast Kenya Kuwait Latvia Lebanon Lesotho Lithuania Liberia Libya Liechtentein

Macedonia Madagascar Maldives Mali Malta Martiniques-French Antilles Mauritania Mauritius Mayotte Island Micronesia Moldova Mongolia Montenegro Montserrat Morocco Mozambique Namibia Nepal Netherland Antilles Nicaragua Nigeria Oman Paraguay Qatar Romania

Saudi Arabia Seychelles Islands Sierra Leone Slovenia St. Kitts/Nevis St. Lucia St. Pierre Miquelon St. Vincent/ Grenadines Sudan Suriname Syria Swaziland Tajikistan Tanzania Togo Tonga Tunisia Turkmenistan Turks and Caicos United Arab Emirates Uruguay Vatican City Yemen Zimbabwe

Zone 25 Countries Countries in Zone 25 cost 25(twenty-five) MINO Minutes

Inmarsat Iridium Kiribati Korea, North Marshall Islands Myanmar

Nauru Niue Norfolk Island Palau Papua New Guinea Sao Tome

Solomon Islands Somalia St. Helena Thuraya Tokelau Tuvalu

Vanuatu Wallis and Futuna Western Samoa Zaire Zanzibar

6. How does MINO control mobile phone calling use?

The MINO mobile client, which is typically push deployed via a company’s IT group to supported phones, allows the company to control the international mobile calling usage via the back-end MINO Manager administration tool. MINO Manager, in addition to standard billing and account management functions, can enable a company to enforce mobile calling policies suited to its unique needs. This could include permission-based calling.

7. Which devices does MINO support?

The MINO application is fully supported on BlackBerry Smartphones OS version 4.0 to 4.3 and on Windows Mobile version 5 and 6.

8. Is my conversation secure when I use MINO?

Yes. Since MINO offers phone-to-phone services, the conversation is as secure as any other call you make from the same phone.

9. Why doesn’t MINO accept my call from or call to number?

When using MINO, it is important to dial the phone numbers in this format: Country Code + Area Code + Local Number with no spaces or “+” symbols. There is no need to start the number with a “0”.
For example, in the US phone number 14087451708, “1” is the country code, “408” is the area code, and “7451708” is the phone number. If your “call from” or “call to” number is a mobile phone outside the US, replace the area code with the mobile service provider’s 3-digit prefix. If you continue to encounter problems with your “call from” and “call to” numbers, contact your IT Administrator for additional support.

BlackBerry® Smartphones

1. Which BlackBerry® Smartphones does MINO support?

The MINO application is fully supported on BlackBerry® Smartphones OS version 4.0 to 4.3.

2. How do I install MINO on my BlackBerry® Smartphone?

1.	Launch your phone's Web browser Click on the trackball or trackwheel and select Go to...
2.	Enter http://getmino.com/corp in the address bar Select *BlackBerry RIM: MINO Business
3.	Click on Download The MINO application will automatically extract and install
4.	Enter your MINO PIN Number Click Save
5.	You may receive the following alert, click Yes Once MINO has processed your request, you can start using MINO.

3. How do I upgrade MINO?

Upgrading MINO is very similar to installing MINO, however:

• If you have installed the MINO with BES, you have to upgrade with BES due to the potential restricted IT policy set by BES.
• If you have a version of MINO prior to 3.13.26 installed, to upgrade, it is highly recommended to uninstall the previous version and then install the latest version. If the application was installed through BES, you will need to ask your BES administrator to uninstall the version and install the latest version through BES.

4. How do I remove MINO?

To remove MINO from your BlackBerry® Smartphone:

1.	Click on Options Select Advanced Options
2.	Select Applications from the Advanced Options list Select MINO Business
3.	Click on the trackball or trackwheel Select Delete from the menu
4.	Click on Yes when prompted to restart your device

5. How do I activate MINO?

You can activate MINO on your phone with BlackBerry Enterprise Server or without BlackBerry Enterprise Server:

• With BES: If you installed MINO through BES, the first time you launch the application, an Account Activation screen appears, enter the required fields and click on Activate.
• Without BES: If you installed MINO without BES, the activation is done automatically after you have entered your PIN number at the end of the installation process.

Activation Troubleshooting

During the account activation process, the following messages might pop up:

	Check Don't ask this again and click Yes. This allows MINO to function properly. This message will not pop up the next time you use MINO.
	Check http connections to... and click Allow this connection. This allows MINO to function properly. This message will not pop up the next time you use MINO.

6. How do I make a MINO call?

To make a MINO call, you have three options: from your address book, from the Call Menu in the MINO application and from your keypad, call logs, email or web browser.

From the address book:

1.	Open your Contacts and select the person you would like to call
2.	Click on the trackball or trackwheel and click on Call with MINO

From the Call Menu in the MINO application:

1.	Open the MINO Application and select Call with MINO
2.	Enter the Call to Number starting with the country code Click on Dial

From the keypad, call logs, email or web browser:

Click on the trackball or trackwheel where a valid phone number is present and select Call with MINO.

7. How do I add contacts?

The MINO address book is your Smartphone's address book. By adding a contact in your Smartphone's address book, you automatically add a contact to your MINO Contact list.

8. How do I check my MINO Call Log?

To check your MINO Call Log, launch the MINO Application and click on MINO Call Log. From the call log menu, you can:

• Dial: Redials the number you selected from your call log
• View: Displays the Call from #, Call to # and Time of the call you selected
• Add to contacts: Adds the selected number into your phone address book
• Delete: Deletes the selected call log
• Delete All: Deletes all call logs

9. How do I change my MINO settings?

To change your MINO settings, launch the MINO Application and click on Settings.

10. How do I cancel a MINO call?

You can cancel a MINO call request when you are on the Connecting phase by clicking the Cancel button.

11. How do I avoid incoming roaming fees when traveling abroad?

You can use the MINO application when traveling abroad, however, the mobile carrier treats the call with MINO as an incoming call and charges incoming roaming fees. If while abroad, you have access to a local landline or local mobile phone, you can avoid the incoming roaming fees by changing your default Call From Number to a local landline or mobile. As a result, your local landline or mobile will ring when you initiate a MINO call.
This easy-to-do change enables you to call anywhere using MINO without incoming roaming fees. If you do not have access to a local number, you can use MINO WebCall to avoid incoming roaming fees, refer to the MINO WebCall FAQ for more information.

12. How do I change my default Call From Number?

To change your default Call From Number:

1.	Launch the MINO Application Click on Settings
2.	Click on the trackball or trackwheel Click on Call From # List Click on the trackball or trackwheel Click on New Number
3.	Enter the Name, local Phone Number and Country Code Click on the trackball or trackwheel Click on Save
4.	Highlight your new number Click on the trackball or trackwheel Select Set as Default

13. How do I change my Call From Number for one call?

1.	Select the contact you would like to call from your address book Click on the trackball or trackwheel Choose Custom MINO Call
2.	Choose Edit before Call Enter the new Call From Number Click on Dial

Windows Mobile Handheld Devices

1. Which Windows Mobile Devices does MINO?

The MINO application is fully supported on Windows Mobile version 5 and 6.

2. How do I install MINO on my Windows Mobile device?

1.	Launch the Internet Explorer Web browser Enter the following URL in the address bar: http:getmino.com/corp Select *MINO Mobile for Pocket PC or Smartphone
2.	You will be prompted to save MINOBusiness.cab Make sure Open file after download is checked and click Yes The MINO application will automatically extract and install onto your device
	You may receive the following alert based on your phone's security settings Click on Yes
3.	Enter your MINO PIN Number Click Save The MINO application will now connect to the MINO Server and authenticate your device
If you do not have your PIN during the installation, you can click on Skip, however, you will not be able to use the MINO application without your PIN. Once you have your PIN, you can activate your account by going to MINO Settings and entering your PIN.
4.	Wait while MINO processes your request You may now using MINO.

3.How do I upgrade MINO?

Upgrading MINO is very similar to installing MINO. However, when you upgrade:

• A warning message will indicate that a previous version of the application is already installed in your device. Select Yes to overwrite the previous version.
• If you have already activated your account from your previous installation, you do not have to go through the account activation process again. Your account information has been saved from your previous installation.

4. How do I remove MINO from my Windows Mobile device?

To remove MINO from your Windows Mobile device:

1.	Click on Settings Click on Remove Program in System
2.	Locate and highlight MINO MINOBusiness in your program list Click on Remove
3.	When prompted, click OK to restart your device

5.How do I make a MINO Call?

To make a MINO call, you have three options: from your address book, from the Call Menu in the MINO application and from your keypad, call logs, email or web browser.

From the address book:

1.	Open your Contacts Select the contact you would like to call
2.	Click on Menu Select Call with MINO

From the Call Menu in the MINO application:

1.	Open the MINO application Click on Call with MINO
2.	In the Call to Number field, manually enter the phone number you would like to call starting with the country code Click on Dial or click on Menu and click on Dial

From the key pad, call log, email or Web browser:

Click on Menu where a valid number is present and select Call with MINO.

6.How do I add contacts?

The MINO address book is your Windows Mobile device's address book. By adding a contact in your Windows Mobile device's address book, you automatically add a contact to your MINO Contact list.

7.How do I check my MINO Call log?

To check your MINO Call Log, launch the MINO Application and click on MINO Call Log. From the call log menu, you can:

• Dial:Redials the number you selected from your call log
• View:Displays the Call from #, Call to # and Time of the call you selected
• Add to contacts: Adds the selected number into your phone address book
• Delete: Deletes the selected call log
• Delete All: Deletes all call logs

8.How do I change my MINO settings?

To change your MINO settings, launch the MINO application and click on Settings.

9.How do I cancel a MINO Call?

You can cancel a MINO call request when you are on the Connecting phase by clicking the Cancel button.

10. How do I avoid incoming roaming fees when traveling abroad?

You can use the MINO application when traveling abroad, however, the mobile carrier treats the call with MINO as an incoming call and charges incoming roaming fees. If while abroad, you have access to a local landline or local mobile phone, you can avoid the incoming roaming fees by changing your default Call From Number to a local landline or mobile. As a result, your local landline or mobile will ring when you initiate a MINO call.
This easy-to-do change enables you to call anywhere using MINO without incoming roaming fees. If you do not have access to a local number, you can use MINO WebCall to avoid incoming roaming fees, refer to the MINO WebCall FAQ for more information.

11. How do I change my default Call From Number?

To change your default Call From Number you have two options:
Option 1:Through Settings in the MINO Application:

1.	Launch the MINO Application Click on Settings
2.	Enter the new default Country Code and Phone Number in My Mobile # Click on Menu Click Save

Option 2:Through Call With MINO:

1.	Launch the MINO Application Click on Call With MINO
2.	Go in the Call From #field Click on Menu Choose Call From # List
3.	Highlight the default number Click on Menu Click on Edit Enter the new default Name, Country Code and Phone Number Click on Save

12. How do I change my Call From Number for one call?

1.	Select the contact you would like to call from your address book Click on Menu Choose Custom MINO Call
2.	Choose Edit before Call Enter the new Call From Number Click on Dial

MINO WebCall

1. What is WebCall?

MINO WebCall allows provisioned users who do not have a mobile phone to make a MINO Call from a computer. MINO WebCall has most features available to mobile clients. MINO WebCall allows you to:

• Make cheap international phone calls from anywhere
• Build a contact list (address book) to store your numbers
• Create a Call From # List to quickly change the call back number
• View all your MINO call logs in detail

2. Can anyone use MINO WebCall?

To use MINO WebCall, you must be a provisioned user.

3. How do I register for MINO WebCall?

1.	To register, go to http://www.minocall.com Click on Create a Password
2.	Fill in the required fields: MINO ID (e-mail address) Country Mobile Phone Number Create a Password Confirm your Password Click Submit
	The information you enter must be valid and match our records. If you cannot create an account, please contact your MINO administrator at 408-343-7500 to verify your information and insure that you have been provisioned correctly.
3.	A dialog box confirms the creation of your password Click OK to go back to the log in scree

4. How do I sign in?

Once you have registered for MINO WebCall and successfully set a password, simply go to www.minocall.com and enter your MINO ID, your Password and click on Sign In.

5. How do I make a MINO WebCall?

To make a MINO WebCall, you have three options:

Option 1

Option 1 allows you to manually enter the call from and the call to numbers.

1.	Select the Country
2.	Enter the Call from Number
3.	Enter the Call to Number
4.	Click CLICK HERE TO CALL

Option 2

Option 2 allows you to select the call from number from a preexisting saved list.

1.	Select the Call From Number from your saved list
2.	Enter the Call to Number
3.	Click CLICK HERE TO CALL

Option 3

Option 3 allows you to use a call to number from your contact list.

1.	Enter the Call From Number
2.	Click on the Contact you wish to call Clicking on a saved contact will automatically initiate the call

6. How do I check my call log?

To view your Call Log:

Click on the plus sign next to Call Log at the bottom of the MINO WebCall Call Box. Once in call log, you can view your most recent calls, view all call log history and view the details of a particular call.

7. How do I check or change my profile in MINO WebCall?

The Profile Menu allows you to build a Call From Number list and change your MINO WebCall password.

How do I add a New Call From Number?

To add a new Call From Number:

Click on the plus sign next to Profile at the bottom of the MINO WebCall Call Box Click on Add New Call From # Enter the Name and Number Click on Save

How do I change my account password?

To change your account password:

1. Click on the plus sign next to profile and click on Edit Password
2. Enter your Old Password and your New Password
3. Confirm your New Password and click on Save

9. How do I add a contact to MINO WebCall?

To add a new contact:

Click on the plus sign next to Contacts at the bottom of the MINO WebCall Call Box Click on Add a New Contact Enter the Name, Email and Number of your new contact Click on Save